How to write a complaint in CIBIL?

 

Nowadays, when a person received a loan from any PSU/NBFC bank, then the details of the Loan account with the repayment history are stored in several Credit bureaus. ‘Credit information bureau (India) Limited’ means CIBIL is one of them.

when a person applied for a loan to any PSU/NBFC bank, they check the CIBIL report of that customer. So, every customer needs to maintain the correctness of their CIBIL report. 

If there is any wrong information showing in the CIBIL report then the customer can correct that by themselves.  

Now, I discuss here in briefly “how to write a complaint in CIBIL?”. Which is a more effective way to get solutions to any problems related to CIBIL.

  Firstly, you have to raise a dispute in CIBIL and collect the ‘Dispute Id’. Then you write on the CIBIL website, where you can attach the necessary documents with that letter.

Here, I try to explain the process step by step with an example of my customer, Mukul Banerjee. So, I great full to him. 

Step1:  Here, I discuss how to open the complaint form.

1. Open the CIBIL website through this link www.cibil.com

Picture 1: Dashboard of CIBIL website

1.    2. A page like a picture 1 will open to you. Then click on ‘support’, showing in the top right corner of the page.

Picture 2: dashboard of customer support.

 2.  3.  After that, a page will open. Now you scroll down and find the “Contact Us: CLICK HERE TO KNOW THE DETAILS” option as shown in picture 2. Then you have to click on that link bar.

Picture 3: Dashboard of Contact Us

 4.  Then a page of Contact Us will open to you as shown in picture 3. There, you can see the option of “Write To Us: Click Here”. Then you click that link.

 Picture 4:  Dashboard of write to us.

5.  Now, a page like picture 4 will open to you. There are two options showing

 

i.                   Consumer (Click on the Consumer bar, if you have a problem in your individual CIBIL report)

 

ii.                Commercial (Click on the Commercial bar, if you have a problem in your commercial CIBIL report)

N         Note: Here, I will explain further process with help of individual CIBIL           reports of Mukul Banerjee. But for a commercial report, the process                 will similar to that.

Picture 5: Options are shown under the Consumer bar.

  After click on the Consumer. Four options will show as in picture 5.

i.                    Dispute (Click on this, if you have a dispute in any section of your credit report )

ii.                  My CIBIL related (Click on this, if you have problem-related with your  CIBIL portal )

iii.                General Information (Click on this, if you want to get more information about CIBIL)

(Click on this, if you have score related problem in your credit report)       

Picture 6: Options are shown in the Dispute bar

Now, if you found any wrong information is shown in your report, then click to “Dispute”. After that, seven options will open as shown in picture 6.

i.                   Status of Dispute

ii.                 How to raise Dispute

iii.              Dispute- Account Section

iv.              Dispute- Enquiry Section

v.                 Dispute- Personal Section

vi.              Dispute- Contact  Section

                     vii.            Dispute- Employment Section 

     

 

Picture 7: Box is shown under Dispute- Account Section bar

Now, you can click on one of the specific options, depending upon the dispute shown in which section of your CIBIL report. if you have any account-related complaint, then click on “Dispute- Account Section”. After that, a query box will open. Now scroll down the box and you can see a link as “ Write to us by clicking here” shown in picture7. Click on the link.

Picture 8: Form for re-complaint 

A complaint form will open to you like in picture 8. If you already submitted a complaint then you must have a Service Request Number. Put your email id & the Service Request Number. But if you are writing a complaint first time for a particular dispute, then click on “New Application”.  

Picture 9: Complaint form for a new applicant.

 After that, an application page will open to you as in picture 9. Now, you need to fill in all the documents. Also, put the dispute id (CDS…..) which is collected after raising the dispute in CIBIL. Here you can describe your query in detail in the box.

Step2: 

Now, I describe briefly how to fill out the form? what to write in the complaint box? and how to upload documents in this form? Where I take the help of my customer Mukul Banerjee’s credit report.  

In this report, an unknown loan account is shown, which does not belong to the customer. So, I write a complaint to CIBIL about this problem.

i.                   How to fill out the form:

In this section, you need to fill in your personal details carefully. Customer name, Gender, DOB, Mobile Number, Email Id, Identity Proof (preferable PAN card), Identity Proof No. if you are a new applicant, then keep the Service Request box blank.

There is an option to put Dispute Id. So, my advice is to you to raise a dispute in CIBIL first, then write this complaint to CIBIL. When you raised a dispute then you must get a Dispute Id (CDS….). Here, you may use that Dispute Id.                                                                                                           

Picture 10: Fill the box with personal details.

 ii.                   what to write in the complaint box:

In the query box, you can briefly describe your problems in 3000 characters. Here, I show you Mukul Banerjee’s letter as an example. You can write this letter in MS Word, then copy and paste it here in the box.   

                                             

Picture 11: Describe your problem in the query box  

iii.                   How to upload documents in this form: 

 

Here, with the complaint letter, you can upload your supporting documents like KYC (PAN Card, Aadhaar Card), your latest CIBIL report, payment receipt, No Due Certificate/NOC, etc. When you are uploading your documents, you must care about the following rules on CIBIL’s site. Those are-

 

·       Ensure the documents are not password-protected.

·       Upload the latest address proof wherein the address and transactions are not older than 3 months from the current date.

·       Upload documents with extensions such as PNG, JPG, JPEG, PDF etc.

·       Max. the file size is 5MB per upload.

·       Max. 5 Attachments are permitted at a time.

                       Picture 12: Upload your relevant documents with the letter.  

 

 After uploading the documents, enter the characters shown in the image and click on “Submit”. After the successful submission of the complaint letter, you get a Service Request No immediately. You should save the Service Request No because it is necessary for the re-complaint and grievance process.   

Now, I hope you understand the entire process, which will help you to correct your credit report.

        

Read More:

1. How to do Grievance in CIBIL     

2. Improve CIBIL score from 0 to 750+    

3. How to remove the "written off" status from the CIBIL report  

 

How to remove SUB and LSS from CIBIL report?

 

In some special cases, we notice that SUB (Substandard) & LSS (Loss) are mentioned in the repayment history in the CIBIL report. If a customer received a loan from any PSU/NBFC Bank, and he/she could not pay the EMI amount for a long time, then the account considers an NPA (Non-Performing Asset).

 

In that case, SUB (Substandard) can be mentioned in the repayment history from 91 days to 12 months.  

If the repayment delay days are more than 12 months, then the account became DBT (doubtful). For that, the account can be considered as a loss account, and LSS (Loss) will be mentioned in the repayment history.

                  Picture 1: repayment delay days mentioned as SUB & DBT

In picture 1, we notice that repayment delay days are defined as SUB initially and became DBT to be mentioned as a loss account.

Since we are providing CIBIL rectification service, so we analyzed a huge of CIBIL reports. From that experience, we can say that most of the NBFCs represent repayment delay days in terms of DPD (Days Past Due). Where DPD is defined as the number of days of delay payment from 0 to 900. 

Picture 2: Repayment delay days are defined in terms of DPD(Days Past Due)    

       In picture 2, we can observe that delay day are represented in terms of DPD in the repayment history. It increases gradually like 008, 039, 070, 105, …….312, 343. 

Picture 3: DPD increases gradually up to 900 days.

If the repayment delay days are more than 12 months, then also it can be mentioned as a DPD. As we see in picture 3, DPD increases like 297, 329, 358, ….. 878,900,900………900. DPD’s maximum value is 900. If the delay days are more than 36 months then DPD is shown as 900 repeatedly. 

               Picture 4:  Repayment delay days are mentioned in terms of SUB 

 

But now day, in most of the PSU banks repayment delay days are defined as SUB as shown in picture 4. Which has a more negative impact on CIBIL score than DPD. And since these all are genuine, that’s why it’s very difficult to remove this kind of SUB from the account. 

That’s why every customer should be careful about their repayment history in the CIBIL score. Sometimes SUB & LSS are shown in repayment history by mistake.

 

Now, we try to understand the different types of cases that happened with customers. And how to remove that kind of SUB & LSS from the CIBIL report.

In picture 5, the customer closed the account, but at the last of the repayment history, SUB is mentioned.  

                 Picture 5: SUB is mentioned as the last of the repayment history.

 

 

1.    If the customer closed the account with settlement and there are some amounts are remaining to pay to the bank. In that case, SUB can be shown in the last of the closed account. For that customer can follow these steps-

i.                   First customer enquires to the bank about the exact amounts, that he/she needs to pay further. Also, collect the NOC of the account from the bank.  

ii.                 Raise a dispute in CIBIL.

iii.              Write a complaint letter to CIBIL with the NOC and all documents.

2.    If the customer paid the entire outstanding amount and close the account. And he/she already collected the NOC from a bank. But still, there is SUB shown in the last of the repayment history. 

Then it may be a mistake by CIBIL. For that customer can follow these steps-

i.                   First raise a dispute in CIBIL.

ii.                 Write a complaint letter to CIBIL with the NOC and all documents.

Read More:

1. How to remove the "written off" status from the CIBIL report 

2. CIBILSCORE REPAIR AGENCY 

3. CIBIL Score Repair Agency near me

Should you check CIBIL report before applying for a loan?

 

Before applying for a loan in any bank or financial sector do we need to check or CIBIL report? Is it important to do it?

This is today’s topic.

I have been working as a CIBIL score repairer for years and I am going to answer this question with my own personal experience.

A month before a customer came to me with a problem in his CIBIL there is an account where loan payment wasn’t done properly. And customer confirmed to me that he has paid all loans properly.

I was not sure about the exact problem with his CIBIL report but I doubted it could be a data mix problem.

So I asked him to send his CIBIL report so that I can verify it properly.

Once I got the CIBIL report I found out that there is one ICICI bank account in which the loan payment wasn’t done properly. Then there are 6 to 7 other account loans which don’t belong to the customer.

Then I confirmed that it was CIBIL data mixing error and it was fixable.

My customer’s main problem was that he applied for a home loan but got rejected. The reason for this rejection is baa d CIBIL report.

He requested that clear all the errors from CIBIL and also help him to get a home loan from a bank.

But to rectify a CIBIL report it takes about 45 to 60 days at least.

Once we raise a dispute CIBIL informs us that it will take about 45 to 60 days to get the problem solved. But in many cases, this doesn’t happen. It takes more time.

 Now the problem arises that the customer has to purchase the house within a month or else his real estate agent will sell it to someone else. My customer even paid 2.5 lacs for the flat which will be forfeited.

Customers go super tense due to this problem.

So this shows how important is it to check your CIBIL before applying for any kind of loan in any bank or financial sector.

 

If you know your check CIBIL score or report first then you will get these benefits:

1.    You get a loan from a good bank and if the bank is good then the rate of interest will also be good.

2.    If the rate of interest is less, then loan enhancement will be done easily.

3.     If you didn’t check your CIBIL report beforehand and then applied for the loan. Your loan will be rejected due to a low CIBIL score. now then again you applied for a loan in some other financial institute it will go further down. Then you will never get the loan again.

4.    If you are aware of your CIBIL score this will give you an edge. You can bargain for a good rate of interest with the bank and financial institute.

5.     If your CIBIL score is good, many banks don’t charge you a processing fee.

6.    If your CIBIL score is good and the rate of interest is less then the best advantage is you will save your own money. 

Example: if you are purchasing a flat and for 20 years, you have to pay 20000 instalments.  Just because your rate of interest is less you get to save 1000 rupees every month. 

This 1000 rupee was put in sip for 20 years. it will pay you off well. By then your loan repayment will be complete.

 

So, the bottom line is that you should always check your CIBIL report before applying for any loan. This will give benefits which will make your life easy.

I have made a YouTube on how to read the CIBIL report. The link is given in the description.

Read More:

1. Savings account damaged my CIBIL score! Current account affected  CIBIL Rank 

2. How often CIBIL Score is updated 

3. CIBIL Consultant Near me

Savings account damaged my CIBIL score! Current account affected CIBIL Rank ?

 

Today’s topic is whether having a savings account affects your CIBIL score?

Before answering this question, I would like to tell you that before making this article I google the exact same question on google.

In Google, it mentioned that a saving account does not affect your CIBIL score. it’s true because a savings account is meant for your savings. 

The CIBIL report is prepared on the basis of your credit or loan account. The individual credit report is called an individual credit report.

On a different website, I read that no matter how many transactions you do in your savings account or if you get any negative charge on your saving account it has no effect on your CIBIL.

I have searched for this on YouTube. I have found two videos, and in both of them, it is said that savings and the current account don’t show in the CIBIL report. 

I run a company named Naskar Financial Services, in which I and my team work on correcting CIBIL errors and boosting CIBIL scores.

In the past few months, many clients came to me that their current and savings account in my CIBIL report.

So today I am going to share with you all the information about this topic.

Case study 1: one of my Kolkata customers came to me with a problem with his commercial credit report or company account there is one current account detail.

In the above CIBIL report, you can see that it's mentioned as an ICICI bank overdraft account, not a current account. The overdraft-sanctioned amount is around 11000.

I enquired from the customer whether he took any overdraft facility? He said he didn’t apply for any such thing. He also informed me that the bank has charged a few amounts on this account which he wasn’t aware of. 

He launched a complaint. His total bank balance was gone and 5000 rupees negative balance showed in the account instead.

Generally what happens in some well-reputed banks, is that if they are happy with your transactions then they will give you an overdraft facility.

 

His CIBIL report, it's showing standard and his balance is also zero. In the repayment schedule, it's mentioned as DPD. The DPD remark on your CIBIL makes a bad impact on your CIBIL whether it’s a company CIBIL or individual CIBIL.

Case study 2: Next we have a customer from Orissa. He called me up and Informed me that there is an account whose balance is less than 200 but it has sanctioned limit. 

Afterwards, we look into this account and found out that it was his savings account. this saving account is not maintained by the customer anymore.

 

Case study 3: I had a third customer from Mumbai, complain that in his CIBIL report he found two savings accounts. one account has a sanctioned limit of 325 rupees.  

This account has an overdue amount of Rs325. This account also has the status LSS (LOSS). LOSS MEANS an account where loss has been identified and remains uncollectible.

In his CIBIL it comes as an overdraft account, not a saving account.

This is his second overdraft account whose sanctions overdraft is 110 rupees. His overdue amount is zero and even his payment history has no negative remark.

These two accounts have created a bad CIBIL report for the customer.

Case study 4: the fourth customer is from Kolkata. He opened a savings account in axis bank 7 years back. When the bank person opened his savings account, he was told that he will never need to pay any amount for transactions. 

But later on, it was found that due to his transactions money was deducted and his balance was gone. His current balance was negative 3000 rupees.

He launched a complaint against his bank and requested them to close the account immediately.

Then when he applied for a loan, he got rejected.

In his CIBIL this account is seen as closed, with no due, and no current balance but the status is shown as written off. The written-off status is the worst kind of status in your CIBIL report.

 

I have been working as a CIBIL repairer for the past 10 years. In the beginning, I used to work for some company that time I had 3 salary accounts in HDFC bank. When I used to work, I used to get zero amount saving account. 

I frequently changed jobs. The first two accounts were normally transferred to a saving account. bank pressed maintenance charge on the accounts and finally, they decided to close the account. one account remained open, which was later closed to me.

 I wrote a letter to the bank asking it to close my account and I didn’t pay any charges for that account.

These accounts never showed up in my CIBIL report, though all of them were savings accounts.

I have many current accounts in different banks. One of the banks did suspend my current account which had a cc limit. but non of these accounts showed up in my CIBIL report at any point in time.

 

Now if any of having any savings account in their CIBIL report, then it could be removed. You have to visit that bank and ask them to close it. You may have to pay off the due amount.

 If they don’t agree then contact customer care and tell them your problem and send them a CIBIL credit report. Also, tell them you are ready to pay off the balance.

One’s you get the demand amount pay it off and collect the NOC. This takes up to 45 days to get your CIBIL report updated.

 Sometimes even after 45 days, this update is never done. The reason is credit account is updated one’s every month but the rest account is left untouched.

 

How to correct the CIBIL report, I have made a video on YouTube. Please go and check it. The link is given in the description.

Read More:

1. How to remove SUB and LSS from CIBIL report?

2. Improve CIBIL score from 0 to 750+      

3. CIBIL SCORE REPAIR AGENCY